Terms And Conditions

How to Place Your Reservation or Order

At Sushi Ota, we make it easy for you to enjoy our exquisite Japanese cuisine. To place a reservation, simply visit our website or call us directly. If you’re ordering food for delivery or pickup, browse our menu online, choose your desired items, and follow the steps to complete your order. Be sure to double-check your details, such as the reservation time, delivery address, and contact information, to ensure everything runs smoothly.

Payment Methods

We offer several convenient payment options. For reservations, you may be required to provide a credit card to hold your spot, but you’ll pay for your meal at the restaurant. For delivery or pickup orders, you can pay online using major credit cards like Visa, MasterCard, or American Express. We also accept PayPal for online orders. If you prefer, you can pay in person with cash when you pick up your order at our restaurant.

Reservation and Order Cancellation Policy

We understand that plans can change. For reservations, please contact us at least 24 hours in advance if you need to cancel or reschedule. For same-day cancellations, we kindly ask that you notify us as soon as possible to avoid any potential cancellation fees.

For delivery or pickup orders, cancellations can be made within 15 minutes of placing the order by calling the restaurant directly. If your order has already been prepared or is out for delivery, we may not be able to process a cancellation, and a cancellation fee may apply.

Refunds

Customer satisfaction is our priority at Sushi Ota. If you’re unsatisfied with your meal, please let us know within 24 hours. For delivery and pickup orders, if there was an issue with your food, we may offer a replacement or a refund at our discretion. Refunds will be processed to the original payment method and may take 5-7 business days to appear in your account. Refunds for reservations are handled on a case-by-case basis, depending on the circumstances of the cancellation.

Important Disclaimers

At Sushi Ota, we strive to provide accurate information regarding our menu, pricing, and availability. However, we reserve the right to correct any errors or update information as needed without prior notice. Additionally, while we do our best to accommodate dietary restrictions and allergies, we cannot guarantee that our dishes are free from all allergens due to the risk of cross-contamination. Please inform us of any dietary requirements when placing your order or making a reservation.

Contact Us

If you have any questions about our terms and conditions or need assistance with your reservation or order, please don’t hesitate to contact us. You can reach us by phone, email, or by visiting our restaurant. We’re here to ensure your experience with Sushi Ota is exceptional.

Conclusion

Thank you for choosing Sushi Ota. By placing a reservation or order with us, you agree to the terms and conditions outlined above. We appreciate your business and look forward to providing you with an outstanding dining experience.